It's hard to pin down what I do, but in a nutshell, I ensure that whatever you design makes sense to your customer so they use it, like it, and benefit from it.
I work closely with you in-person, by phone, or by email to make sure I understand your needs, your audience's needs, your budget, and your timeline. I'm a very communicative person who always makes an effort to keep you informed of my progress.
I'm someone who grasps technical concepts easily and can explain them simply. I'm comfortable working on multiple projects and coming up to speed quickly. Last, but not least, I quickly establish rapport with the people I work with, from executives, to software developers, to artists and authors - or anyone else in between.
I work on an hourly basis, based on the size of your project and company, and your budget and time line.
My services fall into four categories:
Learning Materials
- online help
- user guides and tutorials
- textbooks
- classroom training materials
Technical Writing
- data sheets
- case studies and white papers
- cover letters
- professional presentations
- proposals
- reports
- resumes
- software design specs
UI Design and Usability
- user definition and task analysis
- UI mockups
- testing
- usability evaluation
- agile and Extreme Programming methodology
Website Content
- audience and goals definition
- website organization and navigation
- website mockups
- content development and editing
- testing
- usability evaluation