Nautilus shell

"Get rid of the "blah-blah" text."
-- Jacob Nielson. author of Designing Web Usability: The Practice of Simplicity
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Services. It's hard to pin down what I do, but in a nutshell, I ensure that whatever you design or write makes sense to your customers so they use it, like it, and benefit from it.

I work closely with you in-person, by phone, or by email to make sure I understand your needs, your audience's needs, your budget, and your timeline. I'm a very communicative person who always makes an effort to keep you informed of my progress.

I'm someone who grasps technical concepts easily and can explain them simply. I can also make fiction believable and non-fiction engaging. I'm comfortable working on multiple projects and coming up to speed quickly. Last, but not least, I quickly establish rapport with the people I work with, from executives to software developers, to artists and authors - or anyone else in between.

I work on an hourly basis, based on the size of your project and company, and your budget and time line. My rates are reasonable: from $50-$70 per hour.

My services fall into the following categories.​

Professional Writing

Technical
user guides and online help
data sheets
case studies and white papers
professional presentations
proposals and reports
software design specs
software video narration

Training and Education
technical and non-technical training materials
self-paced tutorials
textbooks

Other
customer success stories
magazine and newspaper articles
press releases
cover letters and resumes
business correspondence
grant proposals

UI Design and Usability

user definition and task analysis
UI mockups
software testing
usability evaluation
agile and Extreme Programming methodology

​Website Content
audience and goals definition
website organization and navigation
website mockups
content development and editing
testing and usability evaluation